InnovMetric Unveils MasterKey by PolyWorks

10/08/26

MasterKey by PolyWorks^® is InnovMetric’s new customer success program designed to deliver continuous value, expertise, and innovation. Every new customer receives a complimentary year of access to the program’s benefits, including expert guidance, skill development opportunities and resources, and ongoing software enhancements.
 

InnovMetric is proud to unveil MasterKey by PolyWorks, its new customer success program that brings together the essential services that customers rely on to maximize the value of their PolyWorks software investment.

The launch of MasterKey by PolyWorks marks a natural evolution of InnovMetric’s long-standing commitment to customer success. For more than 30 years, the company has continuously invested in expanding its global presence and strengthening the support it provides to manufacturers worldwide. Today, more than 200 PolyWorks application specialists deliver local expertise and guidance to customers across 43 countries, forming a strategic network dedicated to helping PolyWorks users. InnovMetric has also made significant investments in its customer portal, MyPolyWorks, transforming it into a comprehensive, resource-rich digital hub that empowers users with on-demand access to expertise, training, and support in 14 languages. Recent enhancements include the addition of an AI assistant, a major expansion of its library of self-paced learning content, and the ongoing evolution of its training offerings.

"For years, our customers have benefited from these services as part of their software experience. Today, with the introduction of MasterKey by PolyWorks, we are giving this proven offering a clear identity that reflects its strategic value as well as the important role it plays in enabling manufacturers to maintain peak performance, productivity, and competitiveness," indicates Erik Nadeau, Vice President of Technical Expertise at InnovMetric.

The Three Pillars of Customer Success

"The core promise of our customer success program is to help manufacturing organizations build high-performing dimensional inspection teams that can adapt more quickly, work more efficiently, and continuously deliver greater value for their business," says Nadeau. That commitment is reflected in the three pillars that underpin MasterKey by PolyWorks:

Support Access: Customers receive direct support from PolyWorks application specialists who seamlessly resolve technical challenges and help keep metrology operations running at peak performance when it matters most. Their guidance extends far beyond troubleshooting—drawing on deep metrology expertise, they enable teams to avoid common pitfalls, improve processes, and achieve measurable results faster. An AI assistant is also available 24/7 through the MyPolyWorks portal, providing immediate answers and direct access to a wealth of practical knowledge and resources.

Skill Development: Users can strengthen their expertise through a variety of training opportunities, including sessions delivered online, on site, or at a dedicated training center. They also have access to a rich library of educational resources—articles, tutorials, videos, and macros, among other things—via MyPolyWorks to expand their knowledge at their own pace, accelerate adoption, and maximize productivity.

Software Evolution: Customers benefit from regular software improvements that are easily accessible through the MyPolyWorks portal, including new plug-ins, performance enhancements, and technological advancements that enable their teams to stay at the forefront of innovation in digital manufacturing.

Delivering Immediate Value from Day One

"To ensure they can get the most value out of the software from the start, every new PolyWorks customer receives a complimentary year of MasterKey by PolyWorks with their purchase," highlights Nadeau.

This introductory year gives customers immediate access to the expertise, learning resources, and software advancements they need to achieve a faster return on their investment. Existing customers who already have a support and maintenance contract will automatically transition to the MasterKey by PolyWorks program, with no action required on their part.

By combining powerful software with world-class technical support, PolyWorks enables organizations to accelerate implementation, build user proficiency, and adapt with confidence to evolving manufacturing requirements.

Supporting Long-Term Partnerships

The launch of MasterKey by PolyWorks reflects the ongoing commitment of InnovMetric and its subsidiaries to fostering lasting relationships with customers worldwide.

“They're not just about improving their product. They're there to solve my problems. They're there to solve customer problems.” — Josh Mickelson, Sr. Quality Engineering Manager at Doosan Bobcat North America.

“We called PolyWorks technical support and asked when we could get some assistance. The response, from a real person, was that they were in a conference with about 40 support specialists, but would love to put it up on the screen and use it as a live exercise. With the client’s approval, we shared the data. The insights we received enabled the steel fabricator to deliver the project two months ahead of schedule.” — Jeff Van Horn, Senior Engineer and Founder of Industrial Technology Solutions.

“Our relationship with InnovMetric is very special to us and it’s one that helps us innovate together. Whether it be through PolyWorks|DataLoop, PolyWorks|Inspector, or custom integration, InnovMetric helped us push our processes and we help them drive the development of the software.” — Dave Leone, Senior Director, Engineering – Dimensional Control at GE Appliances.

As manufacturers continue to face increasing demands for quality, efficiency, and digital transformation, MasterKey by PolyWorks serves as a driving force for long-term success.