Reach your full potential with a customer success program built around your needs.
Use Our Expertise to Unlock
Your Own.
MasterKey by PolyWorks® connects you to the experts, knowledge, and software innovations you need to resolve issues faster, strengthen expertise, and stay current as technologies evolve.
What You Need to Keep Moving Forward.
MasterKey by PolyWorks gives you access to three key pillars
designed to drive long-term performance.
Support Access
- Speak directly to software experts for fast answers and in-depth problem analysis.
- Accelerate troubleshooting and streamline daily operations with AI-powered assistance.
- Connect with a global community of metrology and quality professionals.
Skill Development
- Attend in-person and online training sessions run by PolyWorks experts. Classes are available the first year based on the selected package and can be purchased individually thereafter.
- Consult the Knowledge Base, a self-serve library, offering learning resources, practical guidance, technical documentation, and applied examples.
Software Evolution
- Benefit from regular software updates as soon as they become available, ensuring ongoing compatibility and enhanced performance.
- Stay ahead with a major annual release that delivers new capabilities and workflow improvements for an optimal PolyWorks experience.
Trusted by
Quality Professionals Worldwide.
Our customer success program consistently achieves a satisfaction rate of over
98%
Support at Every Stage
Whether you're getting started with PolyWorks or looking to expand your expertise, MasterKey by PolyWorks provides the resources, guidance, and support you need, wherever you are in your journey.
MasterKey by PolyWorks is included with every license for the first year, giving you access to everything you need to build expertise and optimize your workflows from day one.
You can renew MasterKey by PolyWorks at any time to receive expert advice and the latest updates to keep your operations continuously evolving.
The Benefits of Continuous Access
Increased
productivity
With guidance from metrology experts and around-the-clock access to AI-powered assistance, users can resolve issues faster, minimize disruptions, and spend more time measuring and analyzing.
Greater
autonomy
With multiple ways to find and validate answers independently, users become increasingly self-sufficient and are no longer dependent on the availability of a person or channel to keep moving forward.
Consistent
performance
Continuous learning, documented best practices, and expert guidance ensure that validated methods are applied to guarantee repeatable results.
Sustained operational excellence
Regular software innovations help maximize return on technology investments. Combined with expert guidance, these innovations enable users to adapt faster, uncover issues earlier, and reduce quality risks before they become costly production problems.
